BSES 24×7 Customer Care Helpline Number- Complaint Toll Free Support

BSES 24×7 Customer Care Helpline Number- Complaint Toll Free Support

What is BSES?

BSES is very popular Electricity providers in Delhi. It is divided into two department’s whose names are BSES Rajdhani Power Limited (BRPL) and BSES Yamuna Power Limited (BYPL). In whole Delhi, these two department’s are serving and providing electricity for many years.

Recently, they have setup Customer Help Desk (CHD) which is working for 6 day’s a week for online registration of user’s complaints. They had also set up Consumer Grievance Redressal Forums in Kakardooma & Pushp Vihar area.

Both, BSES department has more than 3.7 million customer’s in 33 districts.

During Monsoon and Summer season, the chances of issues related to Electricity could increases.

To handle all Queries, Complaint’s, Installation and Repair Issues they have a dedicated “Toll Free Customer Care for Emergency” whose responsibility is to solve all queries of the customers.

BSES Customer Care Complaint Toll Free Number- 1800 103 9707

It is a 24 Hours and 7 Days a week support where users can report any query emergency related to Fire & Shock. In addition, users can also report streetlight complaints.

Users can also Register a “No Supply” complaint via BSES 24×7 Customer Care Helpline Number, IVRS, and SMS which are as follows.

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BSES 24×7 Customer Care Helpline Number

On daily basis nearby thousands of calls received by the BSES Customer Care Department. Below are the “BSES Customer Care Number” where users call and registered there complaint’s which they are facing after using the services of BSES.

• BRPL Customer Care Complaint Number- 39999707
• BYPL Customer Care Complaint Number- 39999808

Both numbers are available for 24 Hour’s 7 day’s a week. First One is for BRPL and Second One is for BYPL. For any kind of breakdown, repair, installation, new connection, change of change connection, complaint than feel free to make contact with the above helpline number’s.

Office Locations

Now, days users also look for the Registered Office Address because there were many scenarios where the customers didn’t get help with the basic supports.

BSES BRPL Corporate Office Address-

Rajdhani Power Limited
BSES Bhawan, Nehru Place, New Delhi 110019
Nearest Landmark: Nehru Place Bus Terminus.

BRPL Customer Care Telephone Number- 011-39999911
Fax Number- 011-26419833

BSES BYPL Corporate Office Address-

BSES Yamuna Power Limited
Shakti Kiran Building, Karkardooma, Delhi – 110032
Nearest landmark : Karkardooma Court.

BYPL BSES Complaint Contact Number- 011-39997111
Fax Number- 011-39999765

List of Division Office of BSES Rajdhani-

Greater Kailash-

E-Block, Near Gurudwara,
Greater Kailash- 2, NEW DELHI-110048

Khanpur-

BSES Sub-Stn. Near Petrol pump,
MB Road,Pul Pahladpur,ND-110044

Saket-

KV Grid, BSES Bhawan,
Adchini, ND-110017

Vasant Kunj-

C- 9, Vasant Kunj,
New Delhi-110070

Nehru Place-

E-Block, Substation Building,
East of Kailash (Adjacent to Nirula’s),
New Delhi

Nizamuddin-

BSES OFFICE, NIZAMUDDIN (W),
Near Petrol Pump, NEW DELHI – 110013

Sarita Vihar–

Community Centre New Friends Colony,
N.D-65

R K Puram-

Grid Building, West Block,
Sec-I R.K Puram, New Delhi-110066

Hauz Khas-

A-1/27, Safdarjung Enclave,
New Delhi-110029

Janakpuri-

G-8, Maya Enclave,
Hari Nagar, New Delhi-110064

Najafgarh-

KV Grid Sub Station,
Najafgarh, New Delhi-110043

Jaffarpur-

KV Grid S/s near RTRM Hospital,
Jaffarpur N.Delhi-73

Mundka-

Mundka complaint center,
Near Petrol Pump, Main Rohtak Road,
New Delhi-110041

Punabi Bagh-

Road no-43, West Punjabi Bagh,
ND-110026

TAGORE GARDEN-

BSES Tagore Garden Office ,
Near Central Market, Tagore Garden,
ND-110027

Vikaspuri-

Distt. Centre Janak Puri ,
Vikas puri, New Delhi-110058

Palam-

C-2-D, Dabri Mour,
Pankha Road, New Delhi-58

Dwarka-

C-2C, Pocket 12,
Near Agarwal Bhawan,
Janakpuri, Pin-110058

List of Division of BSES Yamuna Power Ltd-

Dariya Ganj-

Kamla Market Office,
Asaf Ali Marg New Delhi 110001

Pahar Ganj-

KV substation,
near Aram Bagh Qtr Paharganj,
New Delhi – 110055

Shankar Road-

KV, Substation Building,
Shankar Road, New Delhi 110060

Patel Nagar-

Substation Bldng, Block-18,
East Patel Nagar, New Delhi -110018

Karkardooma-

BSES Corporate Annexe,
CBD-III GRID,Ground floor,
Opposite Agarwal Fun City Mall,
Karkardooma, Delhi-110032.

GT Road-

Substation Bldg, GT Road,
Shahdara Adj to Hind Pocket Books,
Delhi-110095

Krishna Nagar-

F-15/2, Krishna Nagar,
New Delhi-110051

Laxmi Nagar-

East Guru Angad Nagar, Radhu
Palace, Laxmi Nagar-110092

Mayur Vihar I & II-

Substation Bldng,
Adj to LSC, pocket 1, Mayur Vihar-1,
New Delhi

Mayur Vihar-III-

Substation Building -7,
Near Somerville School,
Vasundhara Enclave, Delhi-110096.

Yamuna Vihar-

Substation Building at C-7,
Yamuna Vihar, New Delhi – 110053

Karawal Nagar-

KV Grid Station, Bhagirathi,
near Gokul puri police station,
Yamuna Vihar, Delhi

Nand Nagri-

C-102, Tahirpur Grid,
Nandnagari New Delhi -110094

Chandi Chowk-

Substation Bldng,
Near Town Hall,
New Delhi 110006

Query Management Process

It is an initial stage of “Query Management Process”. If customers are not satisfied with the answer provided by the “BSES Customer Care Complaint Toll Free Number or BSES 24×7 Customer Care Helpline Number” then there are 3 levels which could be used in making complaints.

Level 1-

Those Users who are not satisfied with the support & help of “BSES 24×7 Customer Care Helpline Number” then they can contact to the “Level 1 Support” in which they should visit there nearest division office and find Customer Care Officer (CCO), Business Manager or Circle Head.

Level 2-

Under this Level, Customer’s can write an Email or Letter to the below-provided contact information.

• BSES Rajdhani Power Limited Support Email Id- brpl.customercare@relianceada.com
• BSES Yamuna Power Limited Complaint Email Id- bypl.customercare@relianceada.com

You can Send a Letter to the Below Locations-

A) BSES Rajdhani Power Limited User’s

Rajdhani Power Limited
BSES Bhawan,
Nehru Place, New Delhi 110019

B) BSES Yamuna Power Limited User’s

Yamuna Power Limited,
BSES Corporate Annexe, CBD-III GRID,
First Floor,
Opposite Agarwal Fun City Mall,
Karkardooma, Delhi-110032

Level 3-

Still, any of the users not satisfied with the Level 1 and Level 2 support then they should contact the Head of the Customer Relations and there contact details are as follows.

BSES Rajdhani Power Limited Head Customer Care-

Rajdhani Power Limited- BSES Bhawan,
Nehru Place, New Delhi 110019

Email Id- brplhead.customercare@relianceada.com

BSES Yamuna Power Limited Head Customer Care-

Yamuna Power Limited, BSES Corporate Annexe,
CBD-III GRID, First Floor, Opposite Agarwal Fun City Mall,
Karkardooma, Delhi-110032

If customers are not satisfied with the resolution provided of your queries/complaints provided by the Discom, in such scenario you could reach to the following.

Consumer Grievance Redressal Forum (BRPL)
Sub-Station Building, Sector V, Pushp Vihar,
New Delhi – 110017

Complaint Phones Helpline- 32978194, 32978195, Fax: 29564400
Email Id- cgrfbrpl@gmail.com

Consumer Grievance Redressal Forum (BYPL)
Sub-Station Building, Adj to BYPL Head Office,
Near Karkardooma Courts, Karkardooma, Delhi – 110032

Complaint Phones Helpline- 8010939760, Fax: 22384886
Email ID- cgrfbypl@hotmail.com

In Meantime, for more information, you should visit its Official Web page for more support & information.

Official Webpage- www.bsesdelhi.com

Final Words

Customers can also send Complaint via SMS and Both BRPL & BYPL SMS service support are available below.

• BRPL users can Send their Complaint via SMS to 5616107.
• BYPL users can Send their Complaint via SMS to 5616108.

But, in our view, the best way to get help & support is “BSES 24×7 Customer Care Helpline Number”.