BSES 24×7 Customer Care Helpline Number- Complaint Toll Free Support
BSES 24×7 Customer Care Helpline Number- Complaint Toll Free Support
What is BSES?
BSES is very popular Electricity providers in Delhi. It is divided into two department’s whose names are BSES Rajdhani Power Limited (BRPL) and BSES Yamuna Power Limited (BYPL). In whole Delhi, these two department’s are serving and providing electricity for many years.
Recently, they have setup Customer Help Desk (CHD) which is working for 6 day’s a week for online registration of user’s complaints. They had also set up Consumer Grievance Redressal Forums in Kakardooma & Pushp Vihar area.
Both, BSES department has more than 3.7 million customer’s in 33 districts.
During Monsoon and Summer season, the chances of issues related to Electricity could increases.
To handle all Queries, Complaint’s, Installation and Repair Issues they have a dedicated “Toll Free Customer Care for Emergency” whose responsibility is to solve all queries of the customers.
BSES Customer Care Complaint Toll Free Number- 1800 103 9707
It is a 24 Hours and 7 Days a week support where users can report any query emergency related to Fire & Shock. In addition, users can also report streetlight complaints.
Users can also Register a “No Supply” complaint via BSES 24×7 Customer Care Helpline Number, IVRS, and SMS which are as follows.
Ways to Contact | BRPL | BYPL |
---|---|---|
SMS | Type BSESRP < SPACE > NC < SPACE > Your 9 digit CA # and SMS to 5616107 | Type BSESYP < SPACE > NC < SPACE > Your 9 digit CA # and SMS to 5616108 |
Customer Care Number @ 24x7 | 011-399 99 707 | 011-399 99 808 |
BSES 24×7 Customer Care Helpline Number
On daily basis nearby thousands of calls received by the BSES Customer Care Department. Below are the “BSES Customer Care Number” where users call and registered there complaint’s which they are facing after using the services of BSES.
- BRPL Customer Care Complaint Number- 39999707
- BYPL Customer Care Complaint Number- 39999808
Both numbers are available for 24 Hour’s 7 day’s a week. First One is for BRPL and Second One is for BYPL. For any kind of breakdown, repair, installation, new connection, change of change connection, complaint than feel free to make contact with the above helpline number’s.
Office Locations
Now, days users also look for the Registered Office Address because there were many scenarios where the customers didn’t get help with the basic supports.
BSES BRPL Corporate Office Address-
Rajdhani Power Limited
BSES Bhawan, Nehru Place, New Delhi 110019
Nearest Landmark: Nehru Place Bus Terminus.
BRPL Customer Care Telephone Number- 011-39999911
Fax Number- 011-26419833
BSES BYPL Corporate Office Address-
BSES Yamuna Power Limited
Shakti Kiran Building, Karkardooma, Delhi – 110032
Nearest landmark : Karkardooma Court.
BYPL BSES Complaint Contact Number- 011-39997111
Fax Number- 011-39999765
List of Division Office of BSES Rajdhani-
Greater Kailash-
E-Block, Near Gurudwara,
Greater Kailash- 2, NEW DELHI-110048
Khanpur-
BSES Sub-Stn. Near Petrol pump,
MB Road,Pul Pahladpur,ND-110044
Saket-
KV Grid, BSES Bhawan,
Adchini, ND-110017
Vasant Kunj-
C- 9, Vasant Kunj,
New Delhi-110070
Nehru Place-
E-Block, Substation Building,
East of Kailash (Adjacent to Nirula’s),
New Delhi
Nizamuddin-
BSES OFFICE, NIZAMUDDIN (W),
Near Petrol Pump, NEW DELHI – 110013
Sarita Vihar–
Community Centre New Friends Colony,
N.D-65

R K Puram-
Grid Building, West Block,
Sec-I R.K Puram, New Delhi-110066
Hauz Khas-
A-1/27, Safdarjung Enclave,
New Delhi-110029
Janakpuri-
G-8, Maya Enclave,
Hari Nagar, New Delhi-110064
Najafgarh-
KV Grid Sub Station,
Najafgarh, New Delhi-110043
Jaffarpur-
KV Grid S/s near RTRM Hospital,
Jaffarpur N.Delhi-73
Mundka-
Mundka complaint center,
Near Petrol Pump, Main Rohtak Road,
New Delhi-110041
Punabi Bagh-
Road no-43, West Punjabi Bagh,
ND-110026
TAGORE GARDEN-
BSES Tagore Garden Office ,
Near Central Market, Tagore Garden,
ND-110027
Vikaspuri-
Distt. Centre Janak Puri ,
Vikas puri, New Delhi-110058
Palam-
C-2-D, Dabri Mour,
Pankha Road, New Delhi-58
Dwarka-
C-2C, Pocket 12,
Near Agarwal Bhawan,
Janakpuri, Pin-110058
List of Division of BSES Yamuna Power Ltd-
Dariya Ganj-
Kamla Market Office,
Asaf Ali Marg New Delhi 110001
Pahar Ganj-
KV substation,
near Aram Bagh Qtr Paharganj,
New Delhi – 110055
Shankar Road-
KV, Substation Building,
Shankar Road, New Delhi 110060
Patel Nagar-
Substation Bldng, Block-18,
East Patel Nagar, New Delhi -110018
Karkardooma-
BSES Corporate Annexe,
CBD-III GRID,Ground floor,
Opposite Agarwal Fun City Mall,
Karkardooma, Delhi-110032.
GT Road-
Substation Bldg, GT Road,
Shahdara Adj to Hind Pocket Books,
Delhi-110095
Krishna Nagar-
F-15/2, Krishna Nagar,
New Delhi-110051
Laxmi Nagar-
East Guru Angad Nagar, Radhu
Palace, Laxmi Nagar-110092
Mayur Vihar I & II-
Substation Bldng,
Adj to LSC, pocket 1, Mayur Vihar-1,
New Delhi
Mayur Vihar-III-
Substation Building -7,
Near Somerville School,
Vasundhara Enclave, Delhi-110096.
Yamuna Vihar-
Substation Building at C-7,
Yamuna Vihar, New Delhi – 110053
Karawal Nagar-
KV Grid Station, Bhagirathi,
near Gokul puri police station,
Yamuna Vihar, Delhi
Nand Nagri-
C-102, Tahirpur Grid,
Nandnagari New Delhi -110094
Chandi Chowk-
Substation Bldng,
Near Town Hall,
New Delhi 110006
Query Management Process
It is an initial stage of “Query Management Process”. If customers are not satisfied with the answer provided by the “BSES Customer Care Complaint Toll Free Number or BSES 24×7 Customer Care Helpline Number” then there are 3 levels which could be used in making complaints.
Level 1-
Those Users who are not satisfied with the support & help of “BSES 24×7 Customer Care Helpline Number” then they can contact to the “Level 1 Support” in which they should visit there nearest division office and find Customer Care Officer (CCO), Business Manager or Circle Head.
Level 2-
Under this Level, Customer’s can write an Email or Letter to the below-provided contact information.
- BSES Rajdhani Power Limited Support Email Id- [email protected]
- BSES Yamuna Power Limited Complaint Email Id- [email protected]
You can Send a Letter to the Below Locations-
A) BSES Rajdhani Power Limited User’s
Rajdhani Power Limited
BSES Bhawan,
Nehru Place, New Delhi 110019
B) BSES Yamuna Power Limited User’s
Yamuna Power Limited,
BSES Corporate Annexe, CBD-III GRID,
First Floor,
Opposite Agarwal Fun City Mall,
Karkardooma, Delhi-110032
Level 3-
Still, any of the users not satisfied with the Level 1 and Level 2 support then they should contact the Head of the Customer Relations and there contact details are as follows.
BSES Rajdhani Power Limited Head Customer Care-
Rajdhani Power Limited- BSES Bhawan,
Nehru Place, New Delhi 110019
Email Id- [email protected]
BSES Yamuna Power Limited Head Customer Care-
Yamuna Power Limited, BSES Corporate Annexe,
CBD-III GRID, First Floor, Opposite Agarwal Fun City Mall,
Karkardooma, Delhi-110032
If customers are not satisfied with the resolution provided of your queries/complaints provided by the Discom, in such scenario you could reach to the following.
Consumer Grievance Redressal Forum (BRPL)
Sub-Station Building, Sector V, Pushp Vihar,
New Delhi – 110017
Complaint Phones Helpline- 32978194, 32978195, Fax: 29564400
Email Id- [email protected]
Consumer Grievance Redressal Forum (BYPL)
Sub-Station Building, Adj to BYPL Head Office,
Near Karkardooma Courts, Karkardooma, Delhi – 110032
Complaint Phones Helpline- 8010939760, Fax: 22384886
Email ID- [email protected]
In Meantime, for more information, you should visit its Official Web page for more support & information.
Official Webpage- www.bsesdelhi.com
Final Words
Customers can also send Complaint via SMS and Both BRPL & BYPL SMS service support are available below.
- BRPL users can Send their Complaint via SMS to 5616107.
- BYPL users can Send their Complaint via SMS to 5616108.
But, in our view, the best way to get help & support is “BSES 24×7 Customer Care Helpline Number”.
Mujhe meter lagwana hai