IRCTC Customer Care Helpline Number & Ways to Contact Support

IRCTC Customer Care Helpline Number & Ways to Contact Support

Indian Railway Catering and Tourism Corporation Limited (IRCTC) is a well-known subsidiary of Indian Railways whose responsibility is to look after catering, tourism, and online ticketing services of Indian Railway.

IRCTC is mainly used for its “Online Ticketing Booking Service” because on daily basis more than 15 lakhs of tickets booked in a day via IRCTC Online Portal. It is a duty of Indian Railway to look after all the Cancellation, Refund or Return of Tickets. Users can also request on “IRCTC Customer Care Helpline Number” for any help related to IRCTC Services.

What they Offer-

  • Online Ticket Booking
  • Cancelling I-Ticket
  • Booking E-ticket
  • Season Tickets
  • Canceling E-Ticket
  • PNR Enquiry
  • Train Enquiry
  • Railway Enquiry
  • Loyalty Program
  • Train/Fare Accommodation
  • Rolling Deposit Scheme
  • Tatkal Scheme

Recently, they have also introduced new services to please their users such as Online Cab, Flights, and Hotel Booking. Users can also use IRCTC Mobile Application to avail all above services.

For Users, they are available for 24 Hours and 7 Days a week. If anyone is having an issue then don’t afraid to do a query or register a complaint against it. Just dial the IRCTC Customer Care Helpline Number and you will get the solution instantly.

There are other ways also which could be helpful for IRCTC regular users in order to contact there customer care department.

Ways to Contact IRCTC Customer Care Support

  • IRCTC Customer Care Helpline Number
  • IRCTC Registered/Corporate Office Address
  • Email Address
  • IRCTC SBI Customer Care Number
  • SMS Service
  • IRCTC Office Address
  • Top IRCTC Frequently Asked Questions (FAQs)
  • Social Support

Travelers can use any of the above alternatives if they are facing any issue which is related to the IRCTC Services. Don’t be afraid and contact the support.

IRCTC Customer Care Helpline Number-

For any kind of complaint and inquiry, dial the IRCTC Customer Care Number which is specially created to handle all matters of the Railway Customers. Good thing is that they provide support in both Hindi & English Language.

IRCTC Customer Care Numbers- 011 39340000 & 011 23340000

Those who don’t know the Cancellation and Refund process please dial any of the above numbers and the executive will guide you step by step.

IRCTC Customer Care Numbers (Tourism related Issues)-

  • Hyderabad- 040-66201263, 040-55201264
  • Chennai- 044- 64594959
  • Delhi- 011- 23701100
  • Kolkata- 033- 22439045
  • Mumbai- 022- 22644378

IRCTC Customer Care Helpline Numbers (Catering Related Issues)-

  • Central Control Number- 11-23345300
  • Kolkata- 033-26601743
  • Delhi- 011-23221147
  • Mumbai- 022-22618067
  • Hyderabad- 040-27716145
  • Chennai- 044-25353341

IRCTC Customer Care Numbers for General Queries-

  • Chandigarh- 172-25300000
  • Hyderabad- 040-25300000
  • Bangalore- 080-25300000
  • Delhi- 011-39340000
  • Chennai- 044-25300000
  • Ahmedabad- 079-25300000
  • Mumbai- 022-25300000

IRCTC E-Catering Custome Care Enquiry Helpline Number- 1323

For Catering Services, users should feel free and call to the above Number for any kind of inquiry.

IRCTC Flights & Hotel Booking Toll-Free Helpline Number- 1800 110 139

Those who are facing any kind of issue in booking Flights and Hotel than they should dial the above “Toll-Free Number” where they will get all the answer of there question “How to Book the Ticket’s”.

IRCTC Registered Office Address-

Indian Railway Catering and Tourism Corporation Ltd.

IRCTC Customer Care Telephone Number- 011-23311263/23311264
Fax Number- 011-23311259

Customer’s those who did not get a solution to there issues from the other alternatives support than they should directly go to the “Registered Office” whose location is provided above. There official’s will guide or provide you the solution to your issue.

Email Address Support-

Those who want to send there issue’s, suggestion and feedback in written mostly they used email id services and that’s why we have shared it below. It is a good alternative to “IRCTC Customer Care Helpline Number”.

IRCTC Customer Care Email Address- [email protected]

Other Email Id’s are also shared.

Benefits of using Email Service-

a- It will save your time.
b- Your conversation has a record.
c- It is very safe and there is no queue.

You can send in written if you are having any issue related to the Cancellation of E-Ticket’s, I-Tickets & Suburban Tickets.

IRCTC SBI Users Customer Care Number

Do You Know? State Bank of India offers “SBI Railway Card” and interested users can apply for it to avail various benefits such as 0% Transaction Charges, Cash Back, Personal Accident Rail Insurance, 0% Fuel Surcharge, Free Tickets, Balance Transfer, Flexipay, Add-on Card, and More.

Travelers who have already applied for IRCTC SBI Card and didn’t received it within 01 months from the date of application than they should dial the specific “IRCTC SBI Toll Free Helpline” where they can report any complaints and issues related to SBI Card.

IRCTC SBI Users Customer Care Number- 0124 39021212 or 18001801295

You will be connected to the desired department if you dial “SBI Card Customer Care Helpline” from BSNL/MTNL line.

Email Address is also introduced for SBI Card Users. So, that they can send all queries & complaints to them via Email Id.

IRCTC SBI Users Email Id- [email protected]

Expect a revert back in 1 or 2 days and if u didn’t get the reply then you should try another alternative such as IRCTC SBI Users Customer Care Number.

IRCTC Customer Care Helpline Number
IRCTC Customer Care Helpline Number

IRCTC Customer Care SMS Support-

Users will be delighted to know that they could get information on there Mobile by sending an SMS.

  • To Know PNR Status- Type PNR No. and Send it to 139.
  • To Know Time-Type TIME and Send it to 139.
  • To Know the Departure Time- Type AD and Send it to 139.

Note- SMS should be sent via registered mobile number only in order to get the information.

IRCTC Office Address-


4D, Mandvi Aptts., In Front of Ranvirra Bhawan,
GNB Road, Ambari, Guwahati, Assam- 781001

IRCTC Customer Care Number- 0361-2737123
Fax No- 0361-2367122


2nd Floor, New Administrative Building,
Central Railway, CST, Mumbai-400001

Helpline Number- 022-22618062, 22618063, 22618064
Fax No- 022-22618066
Email Id- [email protected]


2nd Floor,
Paryawas Bhavan,
Block-4, Arera Hills, Bhopal – 462011

Contact Helpline- 0755 2577011, 4285226 ,
Fax Number- 0755 4057982


5th Floor, Pelican Building,
Gujarat Chamber of Commerce and Industry Ashram Road,

IRCTC Customer Care Helpline Number- 079-26582673-75
Fax No- 079-26580735


Rail Neer Plant,
Northan Railways Wireless Station Area,
Opposite Nangloi Bus Depot,
Nangloi -110041

IRCTC Customer Care Helpline Number- 011-65152575,25949774
Fax No- 011-25949773

Tourism Facilitation Center-

B 148, 11th Floor, Statesman House,
Barakhamba Road, New Delhi – 110001

Tel.No- 011-23701145/46/47
Fax No- 011-23701185
Email Id- [email protected]


Paryatan Bhawan, 2nd Floor, C-13,
Vipin Khand, Gomti Nagar,
Lucknow -226010

IRCTC Customer Care Number- 0522-2305522
Fax No. 0522-2305533

Internet Ticketing Services-

Internet Ticketing, State Entry Road,
IRCA Building, New Delhi-110055

Fax No- 011-23345400
Email Id- [email protected]

North Zone-

Rail Yatri Niwas Building,
New Delhi Railway Station Complex,
Ajmeri Gate Side, New Delhi – 110002

Contact No- 011-23234763, 23221146
Fax No- 011-23210321
Email Id- [email protected],


708, 7th Floor, Crystal Mall,
Sawai Jai Singh Highway, Banipark,
Jaipur- 302016

Contact No- 0141-4020194, 4020198
Fax No- 0141-4020193


SCO-80-81-8, Sector -34A,
Chandigarh -160034

IRCTC Customer Care Number- 0172-4645795, 6572156
Fax No. 0172-4645795


Old Koilaghat Building,
Ground Floor,3, Koilaghat Street,
Kolkata 700001

IRCTC Customer Care Helpline Number- 033-22439045, 22133207
Fax No- 033-22439046
Email Id- [email protected]


Rail Neer Plant, Loco Colony,
South of RPF Barracks, Khagaul, Danapur,
Patna- 801105

Tel.No- 06115-232557,0612- 6500650,
Fax No- 06115-232557


A-0/1, Ground Floor,
Bhubaneshwar Fortune Towers,
Chandrasekharpur- 751023

Tele No- 0674-2303657, 06742303658,
Fax No- 0674-2301853
Mobile No- 9434049405


Boscomaun Tower,4th Floor,
West Gandhi Maidan,
Patna – 800001

Contact Number- 0612-2205801, 2213993
Fax No- 0612-2213993


C.B. Royale Building,
2/2 – Dr. Rajkumar Road, Rajaji Nagar,
Banglore -560010

Tele- 080-22960014,
Fax No- 080-23123877


6A, The Rain Tree Place,
No. 9 Mc Nicholas Road, Chetpet,
Chennai 600031

Customer Care Helpline- 044-28363453
Fax Number- 044-28361997
Email Id- [email protected]


Rail Neer Packaged Drinking Water Bottling Plant,
Palur Railway Station Village And Post Palur,
Taluk- Chengalpattu, District- Kanchipuram- 603101

Customer Care Number- 044-27437007


Sail-Harcad 1st Floor Building No.40/8194,
Convent Road, Koachin- 682035

Customer Care Number- 0484-2382991-92
Fax No. 0484-2382990


9-1-129/1/302, 3rd Floor,
Oxford Plaza, Sarojini Devi Road,
Secunderabad, Andhra Pradesh – 500003

Customer Care Numbers- 040-27702401, 27702407, 27808899
Fax Number- 040 – 27715983
Email Address- [email protected]


For More Support & Help, IRCTC users can also visit there “Frequently Asked Question (FAQ)” page where they could get the useful resource which could be helpful before and after the Train Journey.

Top FAQ’s of IRCTC

Q- How to get ticket delivered to my residence?

A- Prior, this user should check is his/her area is covered or not. A ticket should be booked two or three days before in advance from the date of travel.

To know the Area, you should dial IRCTC Customer Care Number.

Q- Is cancellation possible on Internet or Not?

A- Currently, cancellation of a ticket is not possible on the Internet.

Q- How to cancel a ticket that I have booked online?

A- Cancellation can be done at any PRS counters on any Railway Reservation Office. Keep in Mind, no cash refund will be processed and the refund will be credited back to your credit card or bank account automatically after 5 to 7 working days.

Note- Cancellation charges will also be deducted.

Q- What are the various classes of travel and their codes?

A- On online system, there are various codes which are as follows.

Class                                                                   Code
First Class                                                          Air-Conditioned
Executive Class in Shatabdi trains               IA
AC 2-tier Sleeper                                             2A
First Class                                                          FC
AC 3 Tier                                                           3A
AC Chair Car                                                     CC
Sleeper Class                                                    SL
Second Sitting                                                  2S

Q- What are the available quotas are available on Internet?

A- Currently there are only General, Tatkal, Ladies and Senior Citizen quotas are available.

Q- How much extra should a user have to pay for a ticket?

A- There are various transaction charges, service charges and service tax which a user has to pay.

1- User has to pay Rs 80 more as a service tax in case of Second Class and Sleeper Class Tickets.
2- User has to pay Rs 120 more as a service tax in case of other classes.

Q- At the time of Booking, the amount was debited but the ticket not booked?

A- In this scenario, a user can get their full money back without levying any charges. If they didn’t get the money after 5 to 7 working days then they should dial “IRCTC Customer Care Helpline Number” immediately.

Social Support

In Meantime, users should visit “IRCTC Social Profile Pages” where they can get the feedback from existing users. They can also post any question if they are having it in there mind.

  • Facebook Page-
  • Twitter Page-

They have designed a “Contact Us” page where users could find IRCTC Customer Care Helpline Number, Registered Office Address, Customer Care Email Address and Fax Number.


Mobile users should be glad to know IRCTC has Mobile Application which means they can use all their services via there Mobile/Smartphones. Through there Mobile, they can also pay for their Tickets and other Services also.

Mobile Application can be downloaded from both platforms Android and iOS.

1 Comment

  1. Azad Tandon

    This complaint is in respect to the Train no 04422 Anand Vihar super fast train, running from Anand Vihar to lucknow. The start timing from Anand vihar was 09:05 pm. N it was half an hour then. N it’s 11:45 pm now. This train has reached only till sahibabad. And have been there for past 2 hours.
    I think you guys don’t realise the emergency of the passengers. And it’s just a bit of something which u don’t care of notice and work upon. And it’s the worst out of you people.
    Kindly fix it ASAP. It’s an utmost urgency for us to reach Lucknow on time.


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