National Consumer Helpline Customer Care Toll Free Number, Complaint Procedure
Government of India, has taken an initiative to save the consumer’s from the various kinds of Exploitation. National Consumer is a organisation has been setup by the Union Ministry of Consumer Affairs to look after the concerns of customer’s which arises in day to day dealing’s with Business and Service provider’s.
Under the Consumer ACT 1986 there are several right’s which all consumer’s should know and they have a freedom to exercise them anywhere in India. If any Business or Service provider’s don’t cooperate with consumer’s or customer’s than they have a liberty to make complaint against them in the National Consumer Court.
- Right to be informed
- Right to be Safety
- Right to Choose
- Right to Consumer Education
- Right to be Head
- Right to Redressal
Government has also started a program called “Jago Grahak Jago”. Main objective of this program is to make all consumer’s aware about there Right’s and Duties. Many advertisement channel’s are used to spread it across all over India.
There are various alternatives which could be used to make complaint against the shopkeeper’s who uses un-fair practices while doing there business.
Most searched and know alternative is the “Helpline Number” which is operational all day’s except National Holiday’s. Before, making call keep timing’s in your mind i.e 9.30 am to 5.30 pm.
National Consumer Helpline Customer Care Toll Free Number- 1800 11 4000 or 14404
It can be used at the time of making Complaint, Queries, Feedback’s and More. Customer’s can make complaint against any Industry, Company, Business and Service provider’s with the help of above “Support Number”.
SMS Service- Consumer can send “SMS” to 8130009809 with Name and City. After some time there official’s will get back to you.
Mobile Application- Recently, they also developed a “Mobile Application” for Mobile User’s. So, that they can easily “Register a Complaint”. This app is available on both iOS and Android platform’s.
List of State Wise Consumer Helpline Number’s-
- Andhra Pradesh- 18004250082, 18004252977
- Arunachal Pradesh- 18003453601
- Assam- 18003453611
- Bihar- 18003456188
- Chhattisgarh- 18002333663
- Gujarat- 18002330222 , 07927489945/ 46
- Haryana- 18001802087
- Himachal Pradesh- 18001808087
- Jharkhand- 18003456598
- Karnataka- 18004259339 ,1967
- Kerala- 18004251550
- Madhya Pradesh- 155343, 07552559778 , 07552559993
- Maharashtra- 1800222262
- Manipur- 18003453821
- Mizoram- 18002311792
- Nagaland- 18003453701/ 037022922232
- Odisha- 18003456724, 18003456760, 06742351990, 06742350209
- Rajasthan- 18001806030
- Sikkim- 18003453209
- Tamil Nadu- 4428592828
- Telengana- 180042500333
- Tripura- 18003453665
- Uttar Pradesh- 18001800300
- Uttarakhand- 18001804188
- West Bengal- 18003452808
- Dadra Nagar Haveli- 919762121200, 18002334004
- Puducherry- 1800421082,18004251083,18004251084,18004251085
- Daman & Diu- 91 9762121200
FAQ’s- Those who intend to make complaint than they should visit “Frequently Asked Question (FAQ’S)” page because there you will get almost 90% solution of your queries and concern’s. If don’t find any information which is helpful than contact them via “National Consumer Helpline Customer Care Toll Free Number”.
There are few Topic’s which can not be treated as Grievance’s.
a- RTI Matters
b- Religious Matters
d- Court Related
e- Grievances against Foreign Government.
Keep in mind all above topics before registering any complaint.
How to Register a Complaint ?
1- First, Visit this link http://www.consumerhelpline.gov.in/.
2- After that, Login if you have an Account or Sign Up if you are a new user.
3- On Dashboard of your Account Click on “Register Complaint”.
4- A Form will be appear Fill all the required details and you can also add images.
5- In the End, Submit It.
Your complaint will be reviewed by the concerned department and they will revert back to you within 3 to 5 working day’s.
Track Complaint Status- http://consumerhelpline.gov.in/user/track-complaint.php
In Addition, customer’s can also track the Status of there Complaint online.
Enter the Docket Number and Register Mobile Number and Submit it. If you faced any kind of difficulty during this process than contact them via “National Consumer Helpline Customer Care Toll Free Number”.
For more information, updates and other support, please visit there “Official Website”.
Official Page- http://nationalconsumerhelpline.in