Customer Care Helpline Number, Complaint Email Id & Office Address Customer Care Helpline Number, Complaint Email Id & Office Address

What is ?

In 2008, small group of Fashion Lover’s has taken an initiative in a name of “Shein” and since then they have crossed many hurdles to make this project a multinational brand which is operating in more than 80 countries. Recently, they have also launched there business in India also with a great variety of Female Clothes, Shoes and Accessories.

You can find any kind of fashionable clothes here which are classified under various categories such as Outerwear, Jumpsuits, Blouses, Tops, Sweatershirts, Sweater, Jacket’s, Skirt’s, Bikinis, Swimwear, Lingerie, Denim and More.

“How to Place an Order ?” Many of Indian Customer’s don’t know the answer of this question. For them we are sharing step by step process we will help them in making any purchase.

1- Select an Order and Add it to your “Shopping Bag”.
2- If your want to do more purchase than Add them also to “Shopping Bag”.
3- After that, view its “Shopping Bag” and Click on “Checkout”.
4- Than, Create your Account and Provide your Name & Full Address.
5- Choose your Payment Method within Paytm, Debit Card, Credit Card, Paypal and Cash on Delivery.
6- Select the option whether you want to Add “Shipping Insurance” or Not.
7- In the End, Click on Place Order and After that you will receive a “Verification Code”. Customer Care Helpline Number Customer Care Helpline Number

After following all above step’s you are done and your order will be placed. It will take maximum 13 to 15 day’s to deliver the shipment.

Customer’s those want to do any kind of inquiry or complaint than please use there Chat Service & Email Address Support because right now they don’t have any customer care number. Customer Care Complaint Email Address- [email protected]

Those who want to know anything regarding there Order, Return, Refund, Shipment Timing and More. Than, please use there “E-Mail”. You can also use it for your valuable Feedback & Suggestion. Customer Care Helpline Number- Not Available

We are very sorry to tell you that right now they don’t have any kind of contact number which can be used in case of emergency. Instead of that you can use there “24 Hours Live Chat Service” where you can ask anything.

How to Use 24 Hours Live Chat Service ?

1- Open its Official Website.
2- On Top Right Cornet, You will see “Online Help” Button.
3- Under that you will see a “Online Help” Button, Click on that.
4- One Dialogue Box will Open and there Click on “Manual Service”.
5- Than, Enter your Name and Email Address.
6- In Few Minutes, there Online Representative will be connected to you. Return Office Address-

No.1-3, A Wing, Ground Floor,
Classique Center,Near Paper Box
Andheri East, Mumbai 400093

Office Contact Number- 7045033574

Read- Customer Care Service Number

Those customer’s who want to return there product than they should courier back the packet to the above address and the refund will be credited to your “Shein Wallet” if you had used “Cash on Delivery”. Those who has used any of the Card’s than the amount will be refunded to there respective “Debit/Credit Card”.

Customer’s can also create a “Ticket” for there Problem’s & Complaint’s. Just visit the below Link where you could find all step’s which help you in creating a Ticket.

How to Create a Ticket-

Mobile Application Customer’s can also use there “App” for the easy purchase and other activity. Application can be downloaded from there Official Website. Available on iOS and Android Store Only.

For More Contact Information, Pleas visit there “Contact Us” Page.

Contact Us-

To avoid waiting please visit there “Frequently Asked Question (FAQ)” page where you will find answer’s of all commonly asked question’s by the Customer’s.


Note- Keep in Mind, that the following items cannot be returned or exchanged.

Bodysuits, Lingerie & Sleepwear, Swimwear, Jewelry, and Accessories (except scarves, bags, and mermaid blankets).


  1. Misa subba

    My order haven’t arrive were is it ??

  2. Avni

    I hv not received my order and i paid always payment

  3. Subhash

    I have a not confirmation my oder
    And i paid payment always not a msg and any mail
    My oder number ZLX29952

  4. nikita

    I have mis-typed my number, and may be due to that im not able to receive the parcel … i do not know the shipping company phone number.
    and no one on +91 124-6719500 answers.
    Please anyone can assist on this. order number: BKP29906

  5. Chandni solanki

    I got a call from Shein yesterday. They told me I won a lucky draw and the price was 45000/-. They told me to buy anything worth 4000 which I did. They told me not to confirm order from the app, they will do it from their side. They asked all item id code and then I paid full via paytm. I haven’t received any confirmation text or e-mail yet!
    +91 9319449013 this is the number I got call from.
    Please look in to it and send me my order confirmation ASAP.

  6. Heena suthar

    I hv not receive my order and i paid always payment


    My name nitish kumar… Mai bihar se hu.. Mujhe apke website par bahoot hi ache cloths hai so mai apse wo sare cloths ki marketing karna hai.. Aap mujhe whoolseller k rate pe clothes de sakte hai. Kyuki apke website pe bahoot ache kapde rahte hai to wo price dekhkar le nhi pate hai.. Plz aap mujhse contact kijye hm apke wo sare kapde reatial करेंगे my contact num 8340118751,8677984331, plzplz contact me

    • Customer Care

      Then you should contact either with a email address or its customer care number which is shared above

  8. Priti Jakhar

    I placed an order with Shein and did not receive any confirmation for the same. I have already made the payment and do not see any order history in My Account. Its very annoying, please help at the earliest.

  9. Anupama Salunke

    Order Number: CPY43375
    I have not yet recieved my order. Where is my order. When it will get delivered. Kindly help.


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