Zoomcar Customer Care Number & Complaint Helpline: Vizag/Chandigarh/Jaipur
What is Zoomcar?
Don’t have your own car so don’t worry you can self-drive a car on rent and Zoomcar is the service provider whose head office is in Bangalore. Right Now, they are serving in more than 27 cities.
Bangalore, Goa, Guwahati, Delhi, Gurgaon, Noida, Mumbai, Navi Mumbai, Kolkata, Chennai, Pune, Hyderabad, Telangana, Chandigarh, Jaipur, Mysore, Ahmedabad, Vizag, Coimbatore, Mangalore, Lucknow, Bhubaneswar, Kochi, Varanasi and Udaipur.
Advantages of using Zoomcars-
a- Fuel Cost Included
They include all fuel costs and if you refill they will pay you back.
b- 24×7 Roadside Assistance
We provide 24 Hours and 7 Days a week roadside assistance to their customers.
c- All India Permits
You can go anywhere in India because there all cars do have all India permit.
d- No Hidden Charges
Zoomcar makes its payments transparent what you see you will pay no hidden charges.
e- Damage Insurance Included
Damage Insurance is included so don’t worry drive safely.
Now, sit tight and read all customer care alternatives which could be very useful in order to contact “Zoomcar Customer Care Department”.
1- Zoomcar Customer Care Number & Complaint Helpline
Sometimes there are certain conditions in which your zoomcar met with an accident or breakdown in between your journey. So, they have provided a “Toll Free Complaint Helpline” which could be dialed at the time of an emergency.
Zoomcar Customer Care Number- 1860 123 9666
Don’t leave the scene of accident or vehicle until the proper support doesn’t arrive. You also sign various formality documents which are associated with the accidents.
Other Customer Care Complaint Helpline Numbers- +91 80 60009666 & +91 80 33013371
Customers can use these numbers in case of any Complaints related to the Payments, Refunds, Feedbacks, Cars Quality and More.
So. don’t worry and call them.
2- Zoomcar Customer Care Email Address
Nowadays, Email Address has become a very important contact alternative for the users. Those who don’t have much time they can use this method.
1- Just open your Gmail Account.
2- Click on the “Compose” button.
3- Then, Write your concern and Send it to the below-shared Email Address.
Support & Complaint Email Address- [email protected]
Don’t worry it works for 24 hours and 7 days a week so you can use it anytime you want. Even this method is pretty safe for all of us.
3- Zoomcar.com Head Office Address
Its headquarters are located in Bangalore and we have shared it with google map location.
7th Floor, Tower-B, Diamond District, 150,
HAL Airport Road, Kodihalli,
Bangalore – 560008
4- Social Support introduce by Zoomcar Customer Care
Social Support is one of the major support provided by every company and the reason is most of their users are using popular “Social Networks” such as Facebook, Twitter, Google Plus, and Youtube.
Zoomcar has more than 5 lakhs likes on their facebook page and the customer care department has a very sharp eye on that page. User or Customer can write their concerns or complaints on the wall or even send them a private message.
Zoomcar Customer Care Executive will provide you the solution of your query.
You can tweet about your concerns and one of the executives will reply on the same tweet.
You can also get help from their “Google Plus” page. Just share your concern on their page.
5- Zoomcar Customer Care Frequently Asked Questions
Customer Care department already specified various categories in which users are facing many issues and queries.
a- Joining Zoomcar
b- Booking a Zoomcar
c- Payments and Charges
d- Wallets & Refunds
e- Deals & Discounts
On its FAQ’s page you could find all solution related to the above categories.
Few top questions are also shared by our team for the sake of the customers.
Ques- Can I book a zoomcar with a driver?
Ans- Yes, you can book zoomcar with a driver easily.
Ques- Who pays for fuel?
Ans- Zoomcar always pays for fuels and if you have refilled the fuel than please provide the bill to “Zoomcar Customer Care Executive” they will re-imburse you the full amount.
Ques- How to Book Zoomcar?
Ans- It is very simple Just select the car you want and mention the location of pickup. Then, share the Start and End Time and make the payment.
You can also use their “Mobile Application” for booking purpose.
Ques- How to cancel the Zoomcar reservation?
Ans- Just login to your account via its Mobile App or Official Website. Go to “Accounts” page and you can cancel it from there.
Ques- What is the cancellation charges?
Ans- Various charges are applied.
a- If you cancelled the reservation before 24 hours of booking then you have to pay Rs 200.
b- If you cancelled the reservation within 24 hours of booking then you have to pay 50% of booking amount.
c- No cancellation are allowed if the booking time has been started.
Ques- Is it compulsory to have Citrus Cash account?
Ans- Yes, because Zoomcar always refunds via Citrus Cash Accounts for super fast turn arounds. So, you must link your Citrus Cash Account with Zoomcar.
You can also withdraw the money to your bank account with the help of citrus cash account within 3 days.
Ques- What are Zoomcar credits?
Ans- Zoomcar credits can be used at the time of checkout to pay the booking fee. You can earn them via promotions which runs time to time.
Ques- Can i transfer my Zoomcar credits to another account?
Ans- No, you can’t transfer it to another account.
Ques- What type of licence is required?
Ans- Indian Driving Licences for a light motor vehicle car is required.
Ques- What happens if the customer return the car late?
Ans- There will be certain charges and they are as follows.
a- Every Hour Delay would be charged at Rs 300/hr.
b- Weekend or Weekdays delays will be charged accordingly.
c- Free KM will be given at 10km per hour o delay.
Ques- What happen if a user meet with an accident?
Ans- User should dial the “Zoomcar Customer Care Number” immediately i.e 1860 123 9666. On the call, they will guide you with the entire process they will take.
These are the most common questions which are asked by the customers of Zoomcar. Lets share few important links which could also help you in getting more help and assistance.
Safety Help- www.zoomcar.com/howitworks
For emergency help, please visit its safety page where you will get information related to “Safety Measures”.
Click on the relevant links and you will be redirected to the application stores of iOS and Android.
Official Website- www.zoomcar.com